Frequently Asked Questions
Everything you need to know about our premium orchestral instruments and accessories.
How do you ensure the safety of instruments during shipping?
Every instrument undergoes a rigorous packing process involving custom-fitted suspension boxes, humidity-controlled wrapping, and bridge protection to ensure it arrives in performance-ready condition.
What is your return policy for professional-grade bows?
We offer a 14-day trial period for all bows. If you are not satisfied with the weight, balance, or tonal response, you can return it in its original condition for a full refund or exchange.
Do your instruments come pre-strung and set up?
Yes, all Cassandra Strings instruments are professionally set up by our in-house luthiers, including bridge carving, peg fitting, and string installation, before they are shipped to you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer specialized financing options for high-value instrument purchases through our partner lenders.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's portal to monitor your instrument's journey in real-time.
Do you offer international shipping?
Yes, we ship our strings and accessories worldwide. For larger instruments like cellos or double basses, please contact our support team for a custom freight quote and customs information.